How Shipping Works
Six steps from your first estimate to a delivered shipment — whether that is one box of books or a twenty-tonne machine.
Get a price from your route and weight
Enter the pickup and delivery locations, what you are sending and roughly what it weighs. You get a planning estimate straight away — no obligation and no phone call needed to see the number.
Book with your dedicated coordinator
Once you confirm, one coordinator handles the whole shipment. They check the written price, the collection window and the cancellation terms with you before anything is dispatched.
We assign and verify a carrier
Your job is posted to our carrier network and matched to the right equipment for the weight and dimensions. Before dispatch we check the carrier's federal authority and cargo coverage — ask and we will send you the certificate.
Collection and condition check
The driver calls ahead and collects from your address, or from a nearby meeting point if a full-size truck cannot reach it. You and the driver record the condition and item count on the Bill of Lading. Take your own photos as well.
Transit with status updates
Follow the shipment with your tracking number. We post the status and location as the carrier reports them, and your coordinator stays reachable the whole way.
Delivery and sign-off
At delivery, check the shipment against the collection Bill of Lading before you sign. Note any shortage or damage on the document while the driver is still there — that signed comparison is what any later claim rests on.
Preparing your shipment
Fifteen minutes of preparation prevents almost every problem that shows up at delivery.
- Weigh or estimate honestly — weight is what the price is built from.
- Add dimensions for anything bulky but light; volumetric weight may apply.
- Use double-walled boxes with at least two inches of padding on every side.
- Keep book and document boxes to 30–40 lb; small full boxes beat large half-full ones.
- Photograph everything before it is collected, including any existing marks.
- Remove or fully cover old shipping labels so nothing gets misrouted.
- Label fragile items clearly and flag them on the booking so handling is priced in.
- Palletise and shrink-wrap anything over a few hundred pounds.
- Flag stairs, no lift, long carries or a missing loading dock at booking, not on the day.
- For vehicles: quarter tank of fuel, alarm disabled, nothing loose in the cabin.
What to expect on timing
Two separate clocks run on every shipment, and mixing them up is the usual cause of frustration.
Ready to see your price?
Enter your route and weight for a planning estimate in about a minute.